Frequently Asked Questions
Have Questions?
Find answers to commonly asked questions about our services and offerings.
What makes HighlandFashion.com different from other online clothing stores?
At HighlandFashion.com, we specialize in premium Scottish-inspired clothing and accessories. Our products are carefully curated to reflect the rich heritage and unique style of Scotland. From traditional tartan patterns to high-quality tweed textiles, we offer a range of items that embody the essence of Scottish craftsmanship. With our attention to detail, exceptional quality, and dedication to customer satisfaction, we strive to create a shopping experience that is second to none.
Are your products made in Scotland?
Yes, many of our products are proudly made in Scotland. We work closely with local artisans and manufacturers to ensure that each item we offer carries the mark of authenticity and quality. By supporting Scottish craftsmanship, we contribute to preserving the traditions and skills that have been passed down through generations.
How do I determine my correct size when ordering from HighlandFashion.com?
To ensure a proper fit, we provide detailed size charts for each product on our website. These charts include measurements for chest, waist, hip, and length, allowing you to compare them with your own measurements. If you have any further questions about sizing or need assistance, our customer support team is here to help. Simply reach out to us, and we'll be happy to guide you through the selection process.
What is the return policy at HighlandFashion.com?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it. Please make sure the item is in its original condition with all tags and packaging intact. For more details on our return policy, including how to initiate a return, please visit our Returns & Exchanges page on the website.
How long will it take to receive my order?
We strive to process and ship all orders within 1-2 business days. Once your order has been shipped, delivery times will vary depending on your location and the shipping method selected. Typically, you can expect to receive your order within 3-7 business days for domestic shipments and 7-14 business days for international shipments. However, please note that these are just estimated delivery times and delays may occur due to unforeseen circumstances.
Can I track the status of my order?
Yes, you can track the status of your order by logging into your account on our website. Once your order has been shipped, you will receive a confirmation email with a tracking number. Simply enter this number on our Order Tracking page, and you will be able to see the current location and estimated delivery date of your package.
Do you offer gift wrapping services?
Yes, we offer complimentary gift wrapping services for all orders. Simply select the gift wrapping option during the checkout process, and our team will ensure that your items are beautifully wrapped and ready to be presented. If you have any specific instructions or preferences regarding the gift wrapping, please leave a note in the comments section while placing your order.
Can I cancel or modify my order after it has been placed?
Once an order has been placed, we begin processing it immediately to ensure prompt delivery. Therefore, we are unable to cancel or modify an order once it has entered the processing stage. If you have made an error in your order or need assistance, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
How can I contact your customer support team?
You can reach our customer support team through various channels. You can email us at support@highlandfashion.com or use the contact form on our website. We aim to respond to all inquiries within 24 hours. Additionally, you can also reach out to us through our social media channels. We're here to assist you with any questions or concerns you may have.
Do you offer international shipping?
Yes, we offer worldwide shipping so that customers from all over the globe can enjoy our Scottish-inspired products. During the checkout process, you can select your country from the drop-down menu to see the available shipping options and rates. Please note that international customers are responsible for any applicable customs duties or taxes imposed by their country's customs authorities.
